FAQs
When can I expect my order?
-Once the order is shipped you will receive a notification email containing courier details and tracking number. Orders are shipped out within 1-2 business days For all HAWAII residents (if order placed on weekend, expect to ship out during WEEKDAY or upcoming MONDAY ) All other states/international orders will be shipped out within 2-4 business days.
For all Mainland you should receive your order within approximately 5-8 business days. And for all HAWAII residents you should receive within 3-4 business days. All international, shipping rates/times will be varied. We aim to meet these delivery times but during busy periods (including sales) deliveries may take a little longer. Please note that we cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
-For mainland, if you want it sooner within 2 business days , rates will apply.
**Shipping costs are non-refundable or eligible for store credit
**Kuddobaby is a one person operation handling all shipments & orders, please be patient with all inquiries :)
How much does shipping cost?
-All Hawaii Residents will get free shipping.
-Any U.S residents outside of Hawaii, Shipping will be $7.00 (as a small business, shipping out of Hawaii can be very pricey but as a gift from us to you we cut down the shipping costs significantly and will cover most shipping rates within U.S Mainland )
*International shipping rates will apply.
How do I change my shipping address?
If you have any problems with your order , please feel free to email us: Support@kuddobaby.com . We will be happy to edit your shipping address, although it MUST be done before product has been shipped out (1-2 business days for Hawaii Residents, 2-4 Business days for all U.S & 7 business days for any international)
DO we ship internationally?
-Yes, we try our best accommodate customers and have our brand reach worldwide. Although , there will be a shipping charge for all international.
Returns and exchanges?
If you have any problems with your product(s) , Please email us at Support@kuddobaby.com
- Provide your name & order number
- Explain the reason for return
- Provide any photos that would be of help in processing your return.
What is your return policy?
-We do accept returns ONLY if the product you ordered is not the correct product AND/OR if the product is visibly damaged upon opening eg: Manufacturer impurities & you are unhappy with what you received (NOT due to courier damage).
Please send photos to help us understand your return and email us at Support@Kuddobaby.com we will try our best to accommodate any problems.
**NOTE We are not responsible for missing packages due to mail carrier handling ** We can assure you all products go out with 100% quality checked.
How do I care for my Playmat?
-Our Playmat is Machine washable or hand wash. Tumble low or hang dry. Wash with dark color’s. Material is 100% polyester.
Where do you manufacture ?
-Our items are designed in Hawaii and crafted in China. IF there are any other questions or concerns we can address regarding our products, please don't hesitate to reach out to us Support@kuddobaby.com